Last updated: July 26, 2026
About MarkTheirMoment.com
1. What is MarkTheirMoment.com, and who can I create a Moment for?
MarkTheirMoment.com is a public digital recognition, celebration, and dedication platform where you can create a shareable page called a “Moment.” You can create a Moment for a person, pet, cause, community, organization, business, team, milestone, or other meaningful recipient or subject, as long as you have any required permission and your submission follows our Terms of Service.
2. How do I create a Moment, and what information do I need?
Choose a Moment option, enter the recipient or subject name, upload a permitted photo or logo, write a dedication message, complete checkout, and submit the Moment for review. A photo or permitted logo is required. Recipient and dedicator social-profile links are optional, and you may omit your own public social-profile information. The current checkout supports one Moment and one customization set per order; additional or different Moments require separate orders.
3. What Moment options are available?
Current options include Classic, Featured, and Gold Moments. The options may differ in price, placement, visual treatment, availability, or limits. The Pricing page and the information shown at checkout control the terms that apply to your purchase.
4. Are Moments public, and what information may be shown?
Yes. Moments are designed to be public and shareable unless MarkTheirMoment.com clearly provides a private setting. A public Moment may show the recipient or subject name, dedicator name if provided, dedication message, photo or logo, optional social-profile link, Moment tier, visual marker, Moment ID, dedication date, view count, public URL, and sharing features.
Do not submit anything you or the recipient would not want displayed publicly. You are responsible for having any permission or legal authority required to submit another person’s name, image, likeness, message, social profile, or other personal information.
5. When will my Moment appear, and are all submissions approved?
A Moment appears after payment is processed and the submission is reviewed and approved. Review times may vary. MarkTheirMoment.com may approve, reject, request revisions, edit for formatting, hide, remove, or refuse to publish content that is inappropriate, unsafe, unlawful, misleading, abusive, infringing, harmful to privacy or safety, or otherwise unsuitable.
6. How long will an approved Moment remain available, and what is not guaranteed?
Unless otherwise stated at checkout or in a product-specific offer, an approved Moment receives a minimum active display period of ten years from the date it is first published. MarkTheirMoment.com may change layouts, placement, labels, features, and display formats over time.
We do not guarantee homepage placement, search visibility, views, likes, traffic, virality, social-media engagement, or that the recipient will see, respond to, or share the Moment.
7. Can I correct, update, or remove a public Moment later?
Contact support@marktheirmoment.com as soon as possible for a correction or update. To request removal, the buyer may use the “Delete My Moment” link in the confirmation or approval email or contact support. Verification may be required, especially when a request involves another person. Even after removal, copies may remain in screenshots, downloads, social-media posts, search results, browser caches, emails, messages, or third-party archives.
8. What is the refund policy?
Moments are personalized digital products and services, so sales are generally final once an order is submitted unless otherwise stated at checkout or required by law. MarkTheirMoment.com may offer a correction, replacement, credit, or refund in limited situations, such as an incorrect charge or a technical issue caused by MarkTheirMoment.com.
Refunds are generally not provided because you changed your mind, entered incorrect information, submitted prohibited content, the recipient did not respond or share the Moment, the Moment did not receive the attention expected, or a third-party link changed or became unavailable.
9. How does the Campus Offer work?
Use an eligible .edu address as your checkout email. The 50% discount applies automatically to one Classic or Featured Moment. Gold Moments are excluded, and the Campus Offer cannot be combined with another promotion. Your receipt and Moment emails will be sent to the checkout email address. The initial offer is available only with eligible .edu checkout email addresses.
10. What content is prohibited, and what special rules apply to minors?
Do not submit content that is illegal, fraudulent, misleading, harassing, threatening, abusive, defamatory, hateful, discriminatory, sexually explicit, pornographic, exploitative, unsafe, infringing, spammy, malicious, privacy-invasive, or otherwise unsuitable.
A Moment involving a minor may be submitted only by the minor’s parent or legal guardian, or by someone with appropriate permission and legal authority. Do not submit private or sensitive information about minors, including home addresses, school locations, exact locations, private phone numbers, government IDs, or medical information.
Need help? support@marktheirmoment.com
This FAQ is a simplified summary for convenience and does not replace the Terms of Service or Privacy Policy.